Phosphorus and Lime
A Developer's Broadsheet
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Name: klenwell
Home: San Diego, California, United States
About Me: designer, programmer, wordsmith
Wednesday, February 07, 2007
Earthlink Wifi Update
My Earthlink wireless account has been virtually unusable the last 2 weeks. As this is more than 6 months after it was deployed, it seems to me a bad sign that things are getting worse, rather than better.
And, of course, now the support line just leaves me on hold, leading me to suspect a general degradation in service.
Sent the following message using their website "email" form.
And, of course, now the support line just leaves me on hold, leading me to suspect a general degradation in service.
Sent the following message using their website "email" form.
I signed up for Earthlink Anaheim last August after first hearing about its release. (See http://phosphorusandlime.blogspot.com/2006/08/earthlink-wifi-anaheim.html) Until two weeks ago, the service had been adequate if not great. Over the last two weeks, however, my frustration with it has boiled over. These are the main issues causing my dissatisfaction:
1. Service has been all but useless last two weeks. Before noon, service is intermittent. After noon, I am usually unable to load any pages except for Google -- even when the modem says the connection is good or better. I have tried repowering the modem, repositioning the antenna, etc. Nothing helps. It seems like there has been some kind of degradation with the signal -- or a problem with some kind of a proxy server?
2. I have never been able to connect with my wireless card, even when I have been across the street from City Hall.
3. I'd like an email address for a support tech. I was unable to find one in my signup package or on your website. I have been unable to get a hold of anyone on your support line. Online chat only intensifies my frustration.
Please reply to me at my email address. Thanks,
Tom
1. Service has been all but useless last two weeks. Before noon, service is intermittent. After noon, I am usually unable to load any pages except for Google -- even when the modem says the connection is good or better. I have tried repowering the modem, repositioning the antenna, etc. Nothing helps. It seems like there has been some kind of degradation with the signal -- or a problem with some kind of a proxy server?
2. I have never been able to connect with my wireless card, even when I have been across the street from City Hall.
3. I'd like an email address for a support tech. I was unable to find one in my signup package or on your website. I have been unable to get a hold of anyone on your support line. Online chat only intensifies my frustration.
Please reply to me at my email address. Thanks,
Tom
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