Phosphorus and Lime
A Developer's Broadsheet
This blog has been deprecated. Please visit my new blog at klenwell.com/press.
Wednesday, August 15, 2007
Earthlink Cancelled
At last. I haven't even used it for the last 3 months. My year-long contract didn't expire until last month so wasn't much I could do in the meantime, except pay my $20/mo subscription.
It took me three phone calls and about a half-hour waiting on hold to finally find someone who could help me. The call-center agent offered me 2 months free to stay, a sign that things as fucked up now as when I last used it.
Earthlink was my first ISP ever (over 10 years ago!) and I always kinda rooted for them as the underdog. No more. I would have been patient with the crappy muni wifi service if only their technical support wasn't so totally ineffective. No email support, maddening phone trees (where there isn't even a wifi option!) and interminable wait times.
Need to cancel (or just get a couple months of service for free)?
888-327-8454
Good riddance!
It took me three phone calls and about a half-hour waiting on hold to finally find someone who could help me. The call-center agent offered me 2 months free to stay, a sign that things as fucked up now as when I last used it.
Earthlink was my first ISP ever (over 10 years ago!) and I always kinda rooted for them as the underdog. No more. I would have been patient with the crappy muni wifi service if only their technical support wasn't so totally ineffective. No email support, maddening phone trees (where there isn't even a wifi option!) and interminable wait times.
Need to cancel (or just get a couple months of service for free)?
888-327-8454
Good riddance!
Labels: cranky
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