Phosphorus and Lime

So I buckled down and sacrificed my Friday night to finally getting DNS operating on my VPS. Over the last 2 weeks I've scoured the web, bought books, read books, and thought I had it all figured out. The final piece was to just point my domain registered with 1and1.com to my nameservers on my VPS. That's where the wheels fell off.

I posted a summary of my problem on the webhostingtalk.com forum. What really annoyed me, however, was 1and1.com support. I called them for assistance, knowing full well both from my own experience and the account of others, that their phone support is pretty useless. But I hoped at least they would (A) point me to a web page explaining how to do it, (B) wonder of wonders, be able to walk me through this, or (C) pass me up to a tech who could handle it for me. Instead I went around in circles for 10 minutes (remaining patient and polite the whole time) with a clueless rep who then disconnected me without warning.

Fantastic customer support. I've read that godaddy.com makes it easier for you to manage DNS yourself. Not that they're without their detractors. But I figure I'll set up an account as they're almost as cheap as 1and1.

Labels: cranky, hosting